Before contacting us, please make sure you have fully read the common questions below, as these answer most of the questions we receive.

Questions:

Q: Where is my manual?
A: If your manual was an immediate download (arrow next to the model number on the search page), simply go to http://www.servicemanuals.net, sign in, then click MY DOWNLOADS tab to download your manual. If it was not an immediate download, we will send you a link within one business day. Most days, we will have within a few hours.

Q: I am missing some of the pages, where are they?
A: Some larger format pages will be unzipped into the main folder and have the prefix, “SCHEMATICS” or “MYSCAN”.

Q: A manual is listed as a supplement and as a regular service manual; do I need both?
A: Most of the time, the main service manual will contain all the information needed as the supplement only contains minor changes. However, to make sure you get the most information, you can certainly order both.

Q: What brands do you sell owner's (instruction) manuals for?
A: We have a VERY limited supply of owner's manuals. Click on the OWNER'S MANUAL link at the top right, then use the pull down menu to see the brands we sell user manuals for.

Q: Can I print the pdf download?
A: Yes, but quality depends on the equipment used. We cannot guarantee the printing.

Q: What is your return policy?
A: We guarantee the quality of the service manual is readable. We cannot guarantee the information, as we did not write most of the manuals. Some older paper manuals have some small tears or stains that will NOT affect servicing the unit, the manual cannot be returned in these instances unless the serviceability of the product is affected, such as a missing parts list or schematic.

Q: I forgot my password, how do I obtain it?
A: At the sign in page, click on the PASSWORD HELP link.

Q: My question is not here, how do I contact you?
A: Click HERE to go to the CONTACT US page and ask your question.